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Frequently Asked Questions
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How do I open an account with Bajijoy?
Opening an account is easy. Follow these steps below:
- Click on the Register button at the top-right corner of the page
- Fill out the form
- Click the sign-up button
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What information do I need to provide?
- Username
- Login password
- Contact number
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Which documents do I need to provide for KYC verification?
For our verification purposes, you may be required to provide one or more of the following documents:
• National Identification (ID) card
• Driving license
• Passport
Note: Documents provided must be clear, visible, and must have your full name, date of birth, photo, and expiry date. -
What is KYC?
KYC (Know Your Customer) is a term used for the customer identification process. It involves efforts to check and verify a customer’s identity using reliable source documents.
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What is my personal information used for?
It can be used for any of the following purposes:
• Bajijoy account signup
• Deposit/ withdrawal validation
• Identity verification process
• Marketing and promotional activities
• To prevent fraud and protect Bajijoy players -
How long is the verification processing time?
Documents are verified within a short period of time.
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I am having problems creating an account. What should I do?
Our system will tell you what’s missing or what’s incorrect when trying to ‘Register’. Please verify the following:
• Did you fill in all mandatory fields correctly?
• Do you already have an existing account?
• Is your desired username already taken?
• Bajijoy can only accept players from Bangladesh -
Forgotten your username or password?
If you’ve forgotten your password, simply follow these instructions:
• Contact Customer Service
• Provide your email
• Mobile number
• Date of birth
We will verify your details and will reset your password. After we provide you with the new password you need to log in and change your password. -
In which currency can I open an account?
Our available currency is BDT.
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From which countries am I allowed to register an account?
You can register your account from Bangladesh.
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Can I register more than one account?
You can only register and use one account.
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My game is not loading. What to do?
You can try fixing the issue by clearing your browser's cache and cookies, restarting your internet browser, and logging back into your Bajijoy account. It's best if you log out every time you finish playing. If it still doesn't work, please let us know.
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What happens if I lose my internet connection while playing a game?
All the game rounds are logged and successful bets will still be valid.
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An error or other technical issue occurred in a game while playing. What can I do?
Please provide the following information and we will forward it to our team to check the issue. This might take some time. We will let you know after the issue is resolved.
• Game/ Game ID
• Exact/ Approximate time when the game was played
• Stake amount and account balance before and after the game
• Error message received or explanation of the issue (if possible, provide a screenshot) -
Can I change/ update my account details?
Yes. You can change your date of birth, first name, last name, gender, email, mobile number, and city by contacting customer support.
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Can I claim more than one bonus at the same time?
No, you can only claim one bonus at a time. To claim another bonus, you must first finish the current one.
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What bonuses are available in Bajijoy?
You can find various bonuses such as signup bonus, weekly cashback, referral bonus, instant cashback, 24/7 bonus, daily rebate bonus, seasonal bonus, and yearly promotion on our promotions page.
Note: The seasonal bonus is offered during special occasions, and the yearly promotion is a special treat for players who have been playing on our site. You can only claim one bonus at a time. To claim another bonus, you must first finish the current one. -
Where can I find the bet limits for games?
Minimum and maximum bet limits will be displayed once you enter any games.
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Where can I find the game rules?
The game rules can be found inside the game. Click on the setting icon and you will find the game rules under the help section.
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I can not log in to my account. What should I do?
You can try fixing the issue by clearing your browser's cache and cookies, restarting your internet browser, and logging back into your Bajijoy account. Remember, your password is case-sensitive and your account will be locked after three failed attempts. If your account gets locked, please contact Customer Service for help.
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How do I close my account?
Contact customer service to close your account.
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What are wagering requirements?
Wagering requirements are a multiplier that represents the number of times you have to play through a bonus before you are able to withdraw your winnings.
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Where can I check my casino game or bet history?
Simply click on your username at the top of the page and go to the history tab to know about your betting history.
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Bajijoy VIP Upgrading Tiers
1. Gold Tier
How to Qualify:
• A player on Bajijoy who has deposited at least 5 lakh or has achieved a turnover of 30 lakh within a month is eligible to move to the Gold tier.
Benefits:
• Exclusive Bonuses: Once a player reaches the Gold tier, they can claim 5000 cash and 5% monthly cash back every month.
• Faster Withdrawals: Enjoy faster processing times for your withdrawals.
• Personal Account Manager: Get a dedicated account manager for personalized service.
2. Platinum Tier
How to Qualify:
• A player on Bajijoy who has deposited at least 10 lakh or has achieved a turnover of 50 lakh within a month is eligible to move to the Platinum tier.
Benefits:
• Higher Bonus Percentages: Unlock 7% on monthly cash back every month.
• Priority Support: Access priority customer support for quicker resolution of issues.
• Exclusive Promotions: Participate in Platinum-only promotions and events.
• Increased Cashback: Receive 10k Cash every month as a complimentary.
3. Diamond Tier
How to Qualify:
• A player on Bajijoy who has deposited at least 20 lakh or has achieved a turnover of 80 lakh within a month is eligible to move to the Diamond tier.
Benefits:
• Higher Bonus Percentages: Unlock 10% on monthly cash back every month.
• Enhanced Rewards: Gain access to the best bonus offers and free spins.
• Personal VIP Manager: Enjoy a dedicated VIP manager for premium service.
• Top-tier Cashback: Receive 10k Cash every month as a complimentary.
4. Ruby Tier
How to Qualify:
• A player on Bajijoy who has deposited at least 40 lakh or has achieved a turnover of 1cr within a month is eligible to move to the Ruby tier.
Benefits:
• Higher Bonus Percentages: Unlock15% on monthly cash back every month and 5% Weekly cash back of game play.
• Enhanced Rewards: Gain access to the best bonus offers and free spins.
• Personal VIP Manager: Enjoy a dedicated VIP manager for premium service.
• Top-tier Cashback: Receive 15k Cash every month as a complimentary.
5. Crown Tier
How to Qualify:
• A player on Bajijoy who has deposited at least 50 lakh or has achieved a turnover of 1.5 cr within a month is eligible to move to the Crown tier.
Benefits:
• Ultimate Rewards: 10% Cash back on daily deposit,
• 24/7 VIP Support: Benefit from around-the-clock dedicated VIP support.
• Highest Cash back: Earn the 40% cash back on your monthly net losses.
• Luxury Lifestyle Benefits: Receive extraordinary gifts and once-in-a-lifetime experiences.
How to Earn Points
• Gameplay: Earn points by playing your favorite casino games.
• Deposits: Accumulate points with every deposit you make.
• Loyalty: Maintain consistent activity on the platform to continuously earn points and climb the tiers.
Maintaining Your Tier
• Continuous Play: Keep playing and depositing to maintain your tier status.
• Regular Engagement: Stay active and participate in promotions to enjoy uninterrupted benefits.
Elevate your gaming experience with our VIP Upgrading Tiers and enjoy unparalleled benefits tailored to your loyalty and gameplay.
